Terms and conditions
LICENSE AND LEGAL STATUS
Palm Casino is licensed by Curaçao eGaming under license number 8048/JAZ and operates within the jurisdiction of Curaçao. Palm Casino is not permitted to operate in the United Kingdom, and users from this jurisdiction will be geo-blocked.
REGISTRATION AND LOGIN PROCESS
To register for an account with Palm Casino, you must:
- Click the "Register" button on the homepage;
- Enter your email address, username, password, and country of residence (users from the United Kingdom will be auto-blocked);
- Accept the Terms and Conditions by clicking the relevant checkbox;
- Verify your email address by clicking on the link sent to you within 24 hours;
- Complete Know Your Customer (KYC) verification after making a deposit.
You are required to provide proof of identity, such as a passport or driver's license, and proof of residence, such as a utility bill. KYC verification is mandatory for all users.
GAMES AND SOFTWARE PROVIDERS
Palm Casino offers over 3,000 games from leading software providers, including NetEnt, Microgaming, Pragmatic Play, Evolution Gaming, Spribe, Playtech, and Yggdrasil. The games are categorized into Slots, Live Casino, Table Games, Crash Games, and Video Poker.
BONUSES AND PROMOTIONS
Palm Casino offers various bonuses and promotions to its users, including:
- Welcome Bonus: 100% up to £200 + 50 free spins on Book of Dead (code PALM100);
- Monday Reload: 50% up to £100 (code MON50);
- Friday Free Spins: 20 free spins (code FRI20);
- Weekly Cashback: 10% up to £100;
- Wednesday Boost: 75% up to £75 (code WED75).
The bonuses are subject to the following terms and conditions:
- Wagering requirements: 40x bonus only, 30x free spin winnings;
- Maximum bet: £5 during bonus play;
- Excluded games: live dealer and crash games.
VIP AND LOYALTY PROGRAM
Palm Casino operates a tiered loyalty program with the following rewards:
- Bronze: 1% cashback (0-999 points);
- Silver: 2% cashback + monthly free spins (1,000-4,999 points);
- Gold: 3% cashback + bi-weekly free spins + account manager (5,000-14,999 points);
- Platinum: 5% cashback + monthly bonus (15,000+ points).
Points are earned at a rate of 1 point per £10 wagered. Points expire after 90 days, and cashback is credited weekly upon request.
PAYMENT METHODS AND BANKING TERMS
Palm Casino accepts the following payment methods:
- Visa/Mastercard: £20-£5,000 (instant);
- Skrill/Neteller: £20-£10,000 (instant, 2.5% fee);
- Bitcoin/Ethereum/USDT: £20-£20,000 (10-60 minutes).
Withdrawal methods include bank transfer, crypto, and e-wallets. The minimum withdrawal amount is £50, and the maximum weekly withdrawal limit is £5,000.
KEY TERMS AND CONDITIONS
- Bonus terms: 40x bonus only, £5 maximum bet, excluded games;
- Deposit limits: adjustable between £10-£5,000 per day;
- Withdrawal limits: £5,000 per week;
- Account restrictions: single account, no shared devices.
MOBILE AND TECHNICAL FEATURES
Palm Casino is accessible via mobile web app only. The platform is fully responsive and optimized for fast page loading (<2 seconds). Registration on mobile is identical to desktop, with the option to upload KYC documents via camera.
SECURITY AND FAIR PLAY
Palm Casino employs SSL/TLS 1.3 encryption with a Let's Encrypt certificate and DDoS protection by Cloudflare. The platform's Random Number Generator (RNG) is audited by iTech Labs.
RESPONSIBLE GAMBLING FEATURES
Palm Casino provides the following responsible gaming tools:
- Deposit limits: adjustable between £10-£5,000 per day;
- Session reminders: 60-minute prompt;
- Reality checks;
- Permanent and temporary time-outs (24 hours/7 days);
- GamStop self-exclusion link.
ADVANTAGES AND DISADVANTAGES
Palm Casino offers generous bonuses, crypto acceptance, a large game library, modern UI, and e-wallet support. However, it does not operate with UK licensing, is geo-blocked for users from the United Kingdom, and has limited live dealer variety.
GENERAL CASINO INFORMATION
Palm Casino was founded in 2023 by Palm Casino N.V., Curaçao. The platform supports multiple languages, including English, Russian, German, and Spanish, but not UK-specific English variant. Palm Casino operates in all countries except the United States, the United Kingdom, France, Spain, Netherlands, Turkey, Belgium, and Italy.
By accessing and using the Palm Casino gaming platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.